In English
 

 

Customer Service

 

Tel: (+45) 38 18 50 00
service@frb-forsyning.dk

Reception

Tel: (+45) 38 18 50 00
ff@frb-forsyning.dk

 

24 hour emergency contact

Tel: (+45) 38 18 50 00


Customer Service


Save money and CO2


More about Frederiksberg Forsyning »

Money for your energy saving projects »
 

 

Welcome to Frederiksberg Forsyning

– your local utility company

We supply domestic gas, tap water and district heating, and we also maintain the sewage system in Frederiksberg.

Do not hesitate to contact us if you have any questions concerning:
 

  • How to read your meter(s)
  • Your bill and payments
  • Moving in or out
  • How to save money and CO2
  • Sudden disruptions of utility services

Reading your meter

You will receive a letter when it is time to read your meter(s). It is important that you submit your meter reading(s) if you wish to receive a precise bill – otherwise it will be based on an estimated consumption. The reading can be submitted online on our website (go to “Selvbetjening" »), by sending a text message (SMS), or by contacting our Customer Service.

Need help to understand your bill?

Our Customer Service is glad to help you – or you can bring your bill to the reception at Stæhr Johansens Vej 38, 2000 Frederiksberg. Map »

When can you expect to receive a bill?

If you have domestic gas, you will receive:

  • A letter in December reminding you to read your gas meter
  • An annual bill in January based on your gas consumption from January to December
  • A quarterly bill in April, July and October

Tap water and district heating

Not all water and district heating consumers receive their bills at the same time. It depends on which area of Frederiksberg you reside in. For further information, please see your previous bills or contact our Customer Service »


You only need to read your water meter if you live in a one-family house. If you live in an apartment, the caretaker will see to it. Your district heating meter is automatically read, and the reading is automatically submitted to Frederiksberg Forsyning. The price for waste water disposal is included in the water price.

Payment

There are several ways to pay your bill. You can choose between:

  • “Betalingsservice” – automatical process of recurrent payments
  • “NemKonto” – NemKonto Easy Account are used for money transfers to and from public sector institutions
  • Direct deposit, where you pay your bill at the post office, by net banking or at our reception at Stæhr Johansens Vej 38.

The payment due date falls on the 10th in the following month (if this falls on a bank holiday, payment is due on the following bank day).

Moving out? Or have you just moved in?

It is important that we receive your meter reading(s) when you move in and out. Otherwise, we cannot set up your new account (if you are moving in) or close your account (if you are moving out). You can give notice of your change of address and submit your meter reading(s) here » or by contacting our Customer Service.

Save money and CO2

Here you will find a short, printer friendly version of our most important energy saving tips.
They are available in:

Danish »
English »
Arabic »
Bosnian »
Somali »
Thai »
Turkish »
Urdu »

Do not hesitate to contact us at info@frb-forsyning.dk if you find any translation mistakes. 

You can read our news with Google Translate. If you want to read more pages - try Google Toolbar.

24 hour emergency contact

If you discover any sudden disruptions in utility supply services outside normal office hours, e.g. gas odours or loss of water supply, you can dial 38 18 50 00 to our 24 hour emergency contact ».


If you need information concerning terms of delivery, servicing of your district heating system etc., you are more than welcome to contact our reception during our opening hours » 
 

 

 
 
 
 

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